To maintain hygiene and safety standards—especially for kids’ products—opened or partially used items cannot be returned unless they are defective or damaged upon delivery. If your product has an issue, please contact us within 48 hours of receiving it, and we’ll assist you with the return process.

Yes, we allow returns only under our return policy conditions, and repeated returns without valid reasons may lead to restrictions on future return eligibility. Our goal is to ensure a fair and smooth experience for all customers while minimizing misuse. Please refer to our return guidelines for more details.

We’re sorry, but returns must include the original packaging, tags, manuals, and accessories to be accepted. This helps us inspect and restock the product safely. Returns without proper packaging may be declined. We advise keeping the packaging safe until you’re sure the product meets your expectations.