To maintain hygiene and safety standards—especially for kids’ products—opened or partially used items cannot be returned unless they are defective or damaged upon delivery. If your product has an issue, please contact us within 48 hours of receiving it, and we’ll assist you with the return process.

Yes, we allow returns only under our return policy conditions, and repeated returns without valid reasons may lead to restrictions on future return eligibility. Our goal is to ensure a fair and smooth experience for all customers while minimizing misuse. Please refer to our return guidelines for more details.

We’re sorry, but returns must include the original packaging, tags, manuals, and accessories to be accepted. This helps us inspect and restock the product safely. Returns without proper packaging may be declined. We advise keeping the packaging safe until you’re sure the product meets your expectations.

Digital products, including downloads or subscriptions, are non-refundable once accessed or delivered. We recommend reviewing all digital product details before purchase. If there's a technical issue, contact our support team for assistance.

Customized and personalized items are final sale and not eligible for return or exchange unless they arrive damaged or with a defect. Please double-check all personalization details before placing your order.

Pre-orders can be canceled within 24 hours of placing the order. After this period, cancellations may not be possible due to processing. If you still wish to cancel, contact our team and we’ll try our best to assist you.

Yes, a nominal restocking fee of 5% may apply to certain returns, especially for high-value or bulk items. This fee covers handling and repackaging. The exact amount will be shared during the return process.

We understand gifts can be tricky. If the item is in unused, original condition, and part of our standard returnable products, we may offer store credit based on the current value. Contact support with as many details as possible.