How can we help you?

Welcome to Kiddio Plus, where we're dedicated to helping you find the perfect toys for the children in your life. Our FAQ section provides quick answers to common questions, but if you need more assistance, our friendly customer service team is always here for you. Your satisfaction is our top priority!

Yes! We offer optional gift wrapping on any toy order for a small fee. Simply select "Add gift wrap" when adding an item to your cart.

 

We provide standard, expedited, and express shipping options at checkout. Expedited usually arrives in 3-5 business days, while express is 1-2 business days.

 

If a toy arrives defective or gets damaged in transit, we will replace the item or issue a full refund. Contact us and return the item within 30 days for a no-hassle resolution.

 

Absolutely. All our toys undergo strict safety testing and are clearly labeled with age recommendations. We only sell toys that meet or exceed US safety standards.

 

Yes, each product listing includes multiple photos of the actual toy from different angles, detailed item specs, features, and age recommendations to help you shop with confidence.

In most cases, yes. Contact our customer service team with your order number and the specific pieces needed. If available, we'll ship you the replacement parts right away.

We accept all major credit cards, PayPal, Apple Pay and Google Pay. Transactions are fully encrypted and we never store payment info, so you can shop worry-free.

You'll receive an order confirmation email with a tracking link. Just click that link anytime for real-time order status and tracking info. You can also log into your account on our site.

 

We frequently offer sales, discounts and promo codes! Check out our "Deals" section or sign up for our newsletter to get notified about exclusive offers and limited-time savings.

 

Didn't find the answer? Contact us

Leave your question about toy orders, returns, shipping, product details or anything else, and our dedicated customer service team will get back to you promptly with assistance.

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